csr-av2-faq

Customer Service - FAQ


Main Banner - Welcome to KISS My Legs, Edmonton, Alberta, Canada


A. Unless otherwise noted, all leggings on our website are 92% Polyester and 8% Spandex, and have a brushed (soft, like velour) feel to them.

A. KISS My Legs offers their Retail customers free shipping to anywhere in Canada or the United States on any single order totaling $99.00 and up(before taxes). We also offer flat-rate shipping on any single Retail order under $99.00 (before taxes).

Our orders are shipped by Carrier, best rate (Retail and Wholesale). Shipment times - though they can vary - average 2-6 business days in Canada from the date your parcel is accepted. We do not charge any extra fees for handling.

Distributors (Stylists): You pay exactly what the Carrier charges us to deliver your package!

Free Shipping only applies to Retail Orders! **Distributors (Stylists) orders do not qualify for this Free Shipping offer.

**Distributors (Stylists) - Shipping charges are not added to your invoice during checkout. We will let you know what the fees are once we have picked your order and weighed your parcel. We do it this way so we can get a very accurate weight.

Please note: We are not responsible for lost or stolen parcels. We are not responsible for import fees and/or duties (if any) to the United States of America. This is the responsibility of the buyer.

A. Of course. We are located in Beaumont, Alberta. Orders can be picked up during weekdays.

Please pre-arrange pick up with Lisa beforehand.

A. We accept all major Credit Cards, Square Payment, Sezzle Pay, EFT, Interac and Cash (local only).

**You may incur a transaction fee if paying by *Credit Card. EFT (your bank) may charge a small fee to use their service.
*For your security, KISS My Legs never stores your Credit Card information on our servers!

A. A lot!

- We treat you like you are part of our family. We are invested with you along your journey.
- We constantly compare our prices with other Legging companies to ensure our prices are competitive (Most of the time we are quite a bit lower in price). In fact, our prices are usually cheaper than the competition by $1 - $3 per item! We do not make you sign a contract and you do not have to purchase a set amount (quanity) of product (or Dollar amount) from us each month (*But the more you buy the more you save!).

More information on being a Distributor (Stylist) for KISS My Legs can be found here.

A. No. You do not need to create a customer account before you can order from us.
You do have the option to create an account at Checkout though, and it is encouraged to do so.

An active account is helpful if you want to earn KISS Reward Points, review past orders, track an order, etc.

A. That is because our product line is always changing. Sometimes - when an item sells out - we chose not to and/or cannot restock it. This means any reviews that were left on this item will not be visible as we do not show items that are Out of Stock (we do not believe in bloating our site with products you can not purchase.)

A. You can contact us here.